Shipping & Delivery
No matter where you live in the continental U.S., we’ll ship your table through our two delivery methods. Standard shipping provides delivery to your door for $250, and our White Glove delivery service for $500, both arrive within 4-6 weeks. We’ll set up a delivery window during your initial design consultation call, and as we complete your table we’ll reach out to confirm a delivery time and date that’s convenient for you.
With our white glove service, our couriers will unpack your table wherever you’d like, and complete any remaining assembly so that you don’t have to lift a finger. When they are finished, they will take any remaining materials with them.
Our standard shipping option provides scheduled delivery to your front door. Given the weight of our solid hardwood tables, we suggest a few people be there to take the table inside your home.
On the day of delivery, we suggest the following steps be taken in order to ensure a smooth delivery:
- Find the best route from the outside of your home to the tables final placement.
- Measure doorways and ceilings to verify there is enough room.
- If you live in a building measure the elevator and any other hallways your table will pass through.
- We suggest you take down any pictures or artwork that may get in the way.
- Remove any other potential obstacles like step stools or ottomans.
The Rooted Guarantee
With proper care and maintenance, we guarantee your table will last generations. If you discover a defect in the material or craftsmanship within the first 30 days of receiving your table, we’ll fix it for free. Simply reach out via the Contact page, and we’ll make any necessary repairs or adjustments.
Because we custom-build each table, we do not accept returns. To ensure you’re completely satisfied before placing your order, we recommend ordering a Swatch Kit to feel the wood and see each stain in person. You can also discuss any concerns or special requests during your initial design consultation call after you place your order.